FREQUENTLY ASKED QUESTIONS
Have a Question?
At Rainbow Cannabis & Accessories, we’re proud to be Thunder Bay’s trusted local cannabis dispensary, offering same-day weed delivery and free local service. Here you’ll find answers to the most common questions about our cannabis delivery, pickup, and store policies. Whether you’re new to cannabis or a returning customer, this guide will help you make the most of your shopping experience in Thunder Bay.
Do you offer same-day cannabis delivery in Thunder Bay?
Yes! We offer same-day cannabis delivery across Thunder Bay. Orders placed before our cut-off time (usually 9PM everyday) are delivered the same day.
How much does delivery cost?
Delivery is free within 7 km of both Rainbow Cannabis locations. For areas outside that range, a $5 fee applies for every additional 7 km.
What areas do you deliver to?
We deliver throughout Thunder Bay. If you’re unsure whether we deliver to your address, give us a call or check your address here.
Do I need to show ID for cannabis delivery or pickup?
Yes. By law, all customers must be 19 years of age or older and must present a valid government-issued photo ID upon delivery or pickup. Orders will not be released without proper identification.
Can I order cannabis online?
Absolutely. You can browse our full menu and order cannabis online through our website. Simply add your products to the cart, choose pickup or delivery, and follow the checkout process.
What payment options are available?
You can pay online at checkout using the available payment methods, or choose pay on delivery if that’s more convenient.
What are your store hours?
Both locations are open daily from 9 AM – 11 PM (excluding holidays). Delivery operates during store hours.
Where are your stores located?
Bay Location: 264 Bay St, Thunder Bay, ON P7B 1R5 | 📞 (807) 345-6272
May Location: 428 Victoria Ave E, Thunder Bay, ON P7C 1C5 | 📞 (807) 622-2757
Are your products licensed and lab-tested?
Yes. We’re a fully licensed retailer under the Ontario Cannabis Retail Store authorization (CRSA). Every product we sell is lab-tested and government-approved, ensuring safe, high-quality cannabis.
What types of products do you sell?
We carry a wide range of cannabis products, including premium flower, pre-rolls, edibles, vapes, concentrates, beverages, and accessories. We also offer 30 % off accessories every day.
Do you deliver cannabis accessories too?
Yes, you can order cannabis accessories like grinders, papers, and glassware for delivery or pickup — just add them to your online cart.
What happens if I miss my delivery?
If you’re not available at the time of delivery, our driver will attempt to contact you. If we can’t reach you, your order will be returned to the store, and you can arrange pickup or re-delivery.
Can I return or exchange a cannabis product?
Due to Ontario Cannabis Store regulations, we cannot accept returns or exchanges on opened cannabis products. However, if you receive the wrong item or there’s an issue with your order, please contact us right away and we’ll make it right.
